Frequently Asked Questions
Share
Ordering & Products
What products do you sell?
We specialize in authentic Nepalese foods, textiles, crafts, and gifts sourced directly from Nepal. Our collection includes traditional handicrafts, premium textiles, specialty food items, and unique cultural gifts that celebrate Nepalese heritage and craftsmanship.
Are your products authentic?
Yes, all our products are authentic and sourced directly from Nepal. We work with trusted suppliers to ensure you receive genuine Nepalese goods of the highest quality.
Do you offer gift wrapping?
Please contact us for gift wrapping options and we'll be happy to assist with your special requests.
Shipping & Delivery
Where do you ship?
We currently ship throughout the United Kingdom.
How much does shipping cost?
We offer flat-rate shipping across the UK. Shipping costs will be calculated and displayed at checkout.
How long does delivery take?
Delivery times vary depending on the product. Items shipped from the UK typically arrive within 3-5 business days. Products shipped directly from Nepal may take 2-3 weeks. Estimated delivery times are provided for each product.
Can I track my order?
Yes, once your order ships, you'll receive a tracking number via email so you can monitor your delivery.
Returns & Exchanges
What is your return policy?
Please refer to our Returns Policy page for detailed information about returns and exchanges. We want you to be completely satisfied with your purchase.
How do I return an item?
Contact our customer service team with your order number and reason for return. We'll provide you with return instructions and assist you through the process.
Payment & Security
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment methods available at checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment processing to protect your information. Your payment details are never stored on our servers.
Food Products
Are your food products suitable for specific diets?
Product-specific dietary information is listed on each item's page. Please check individual product descriptions for allergen information and ingredients.
What is the shelf life of your food products?
Shelf life varies by product. All food items include best-before dates and storage instructions on their packaging.
Account & Support
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.
How can I contact customer service?
You can reach us through the contact form on our website or via email. We aim to respond to all inquiries within 24-48 hours.
Can I modify or cancel my order?
Please contact us as soon as possible if you need to modify or cancel your order. Once an order has been processed or shipped, we may not be able to make changes.